What happens if I book an apartment online and when I arrive I do not like it?
Our properties undergo a quality process and our objective is that all the information included on the properties sections is accurate and 100% fit to reality. Nevertheless, if you find any damage or...
View ArticleI tried to make a reservation, but there are no apartments available. What do...
It may be that we do not have any available apartments in that area, for those dates, and for the number of people, or that: The minimum stay indicated for the property owners in that area and for the...
View ArticleHow will I receive the confirmation of the reservation and the keys?
The confirmation of the reservation will be sent to your email with the email address that you have included in the process of booking the property. In this confirmation you will receive: The exact...
View ArticleIs the booking system and payment safe?
Only-apartments uses the best security certificates to ensure all payments. You have all the information here.
View ArticleDo the properties supply linens and towels?
Almost all the properties include linens and towels, but in case they are not available, it will be specified in the equipment section of the property. If you have any doubt, write us at...
View ArticleWhat does the rent amount include?
The rent amount, in other words the total amount that the client needs to pay directly to the owner, needs to include the VAT, if applicable. This means that this tax cannot be charged separately...
View ArticleHow can I obtain a certificate for my visa?
Only-apartments can only produce the document that provides information about your booking, but not an invitation. The company is not responsible if you do not obtain a visa with this certificate, as...
View ArticleI want to modify my reservation
We recommend that you carefully read our Amendment Policy. If you want to change the dates of your reservation, the number of people or change the property, get in contact with our customer service at...
View ArticleHow and when to pay?
All you have to pay online is the booking fee. The rest (the rent fee) will need to be paid directly to the property owner depending on the particular conditions specified on the tab of the apartment...
View ArticleI want to cancel my reservation
First, we recommend that you carefully read our Cancellation and no-show policy. If you want to cancel your reservation following our policy, get in contact with our customer service at...
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